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Duplicator Documentation

Documentation, Reference Materials, and Tutorials for Duplicator

Troubleshoot Issues with DigitalOcean Hosting

Have you encountered an unexpected issue with Duplicator and DigitalOcean hosting? In this guide, we’ll tackle known errors that users often encounter, providing clear, step-by-step solutions. Let’s troubleshoot with confidence and get your website back on track! 

Installer Database Connection

Error: When attempting to validate a database connection, an error message stating “Error reading database variables” is displayed.

On some MySQL setups where “ANSI_QUOTES” is turned on by default, anything inside double quotes is seen as identifiers instead of strings. This mix-up is likely causing the problem.

To fix the issue, please remove the ANSI_QUOTES SQL mode, as shown in DigitalOcean’s tutorial.

This setting is familiar and documented on DigitalOcean’s platform. Please refer to SQL requests with double-quotes not working with managed database.

Storage Location

Error: When testing a storage location in DigitalOcean’s Spaces, it fails, and the error logs display: [DuplicatorPro\Aws\S3\Exception\NoSuchBucketException]

This error typically occurs when the endpoint URL includes the bucket name in it.

Incorrect URL: https://[bucket-name].[region]

Correct URL: https://[region]

Also see: How to Fix Database Connection Issues
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