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Duplicator Documentation

Documentation, Reference Materials, and Tutorials for Duplicator

Account Management

How to install/remove/update/upgrade the plugin?

InstallHow to install the plugin? Auto Install Duplicator Lite Go to: WordPress Admin > Plugins > Click “Add New” Search...

How to handle install/update issues with the plugin?

Issue A On install/update of plugin this message shows: “Uploaded file exceeds the upload_max_filesize directive in php.ini” Solution 1Install the...

How do site licenses work?

Activation When you purchase a product, it comes with one license key that can be activated per site, depending on...

How to resolve license activation issues?

SetupActivate License How to find my license key & activate it? LOCATING YOUR KEY When you purchase a product (Personal,...

How do license upgrades and renewals work?

Overview Renewals and Upgrades are two separate operations. Users can renew or upgrade their license at any time. If renewing...

How to get invoice/receipt of purchase?

There are two ways to easily get your invoice. 1. Emailed Receipt After you purchase a product you will receive...

How are refunds and support issues handled?

RefundsHow are Duplicator Pro refunds handled? We firmly believe in and stand behind our product 100%, but we understand that...

How to handle my subscription renewals (auto-renewal)?

Issue ACancelling How do I cancel my subscription? Option 1The quickest way to see if you are setup for subscriptions...

How to handle duplicator.com dashboard/account issues?

Issue ACreate Account How do I create a duplicator.com account? Accounts are only created for purchased products such as Duplicator...

What are some common pre-sales questions most asked?

Question 1Build Interrupt How does Duplicator Pro resolve “Build Interrupt” errors found in the Lite version? In many cases the...