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Duplicator Documentation

Documentation, Reference Materials, and Tutorials for Duplicator

How are refunds and support issues handled?

RefundsHow are Duplicator Pro refunds handled?

We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase,or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 14 days of your original purchase.

What is the quickest way to get refund?
The quickest way to get a refund is to contact us directly. We can issue the refund directly through the merchant services gateway and provide your refund much faster if youcontact directly vs trying to contact the merchant provider. Please Open a Ticket Request fora much quicker refund process.

A few conditions:

  • If you run into technical issues please allow us to adequately try and assist you. If we are unable to resolve the issue, we will promptly provide a refund. Please open a supportticket before requesting a refund for a technical issue.
  • Refunds may only be issued within 14 days of the purchase date. After 14 days refunds cannot easily be processed. Please be sure to test and use the plugin upon purchase.

SupportHow are support issues handled?

Yes! We offer professional customer support and we understand the lifetime value of a customer. We will do our very best to resolve any issuesyou encounter via our ticket system. The ticket support system is monitored during US daytime hoursMonday thru Friday and we typically get back to people within 24 hours. Please Note: We currently we do not offer phone support.DUPLICATOR LITE
For Duplicator Lite we offer limited ticket support which is always prioritized behind Pro users. Response times can vary from 1-5 business days for Lite.If you need immediate support for Duplicator Lite we recommend checking out our Duplicator Lite support section.

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