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Duplicator Documentation

Documentation, Reference Materials, and Tutorials for Duplicator

Canceling Your Duplicator Account

Do you want to stop the automatic renewal of your Duplicator Pro account? Whether you don’t plan to use our plugin anymore or prefer to renew your license manually, you can easily handle your subscription settings in your account.

This guide will show you how to disable the auto-renewal feature for your Duplicator Pro subscription, allowing you to cancel your account.

Canceling Your Duplicator Pro Subscription

Duplicator Pro operates on an annual subscription basis. By default, your subscription is set to auto-renew each year.

If you decide to cancel your subscription, you can continue to use the product until the renewal date mentioned in your account. After that period, you have the option to manually renew your license or let it expire if you no longer require Duplicator Pro.

To cancel your subscription, start by logging into your Duplicator Account.

Log in using the email address associated with your Duplicator License.

If you would like to check your license’s expiration date before proceeding, click on the Downloads tab.

Next, navigate to the Billing tab. Here, you can view your previous license payments and all your current active subscriptions. To stop automatic renewal for any license, scroll down to the Subscriptions section and click on Cancel.

After clicking on Cancel, you’ll see a prompt asking Are you sure you want to cancel this license?. You can click on OK and you’ll be directed to cancellation page asking for the reason for canceling the subscription. Select an option and click on Continue or you can open a support ticket and request for escalation.

Select the option that makes the most sense for you.

Frequently Asked Questions

These are some of the most frequently asked questions we receive regarding the cancellation of Duplicator Pro licenses.

How can I process my refund?
You can request a refund by opening a Support Request if you are within 14 days of purchase or renewal. Please see the Terms of Service and Refund Policy
Can I continue using Duplicator Pro if I cancel my license?
You can continue using your Duplicator Pro subscription until it expires. After the license expires, you can still use the plugin, but you won’t have access to automatic updates, premium support, and the Pro features will be locked.
How can I cancel my auto- renewal from the Payment Provider?
We use PayPal and Stripe for payment processing. For PayPal, please see the step-by-step instructions here. For other payment types submit a ticket and we will cancel it for you.
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