Troubleshooting Guide for WPEngine Hosting
Having trouble with WPEngine hosting using Duplicator Pro? This guide provides practical solutions to troubleshoot and resolve the issues with WPEngine hosting effectively.
To begin with, make sure you are using the latest version of Duplicator Pro. Please check the changelog and system requirements.
Build Processing Errors
When attempting to build a backup, WPEngine may return errors or notices.
Solutions
Go to Duplicator » Settings » Backups » Advanced.
- Set “Thread Lock” to “Both (SQL & File)” (this setting was previously labeled “Lock Type”).
The installer is now automatically saved with a hashed filename ending in .php.bak (e.g. installer_[hash].php.bak), rather than a plain installer.php. Because WP Engine blocks the creation of new PHP files but this file downloads with a .bak extension, it avoids the block automatically.
Duplicator Lite
WPEngine does not currently support Duplicator Lite. If you’d like to see support for it, consider reaching out to WPEngine and requesting compatibility with the product.
For more detail on installer naming behaviour, see A Complete Guide to Duplicator Pro Settings.
