1. “Copy to Clipboard” the data in the green box below
2. Paste copied data from clipboard into the help ticket and update values in white
WORDPRESS ADMIN:
This is where package was created. This section is OPTIONAL.
url: https://my_url/wp-admin
user: [temporary_wpadmin_account]
pass: [temporary_wpadmin_password]
INSTALLER INFORMATION:
SETTINGS:
url: https://my_url/path_to_installer.php
path: [/public_html/path_to_my_site/installer.php]
FTP SERVER -or- Your Hosting Control Panel:
(Where installer.php is located)
url: [domain-or-ip-address.com]
user: [temporary_ftp_or_cpanel_user]
pass: [temporary_ftp_or_cpanel_password]
NEW DATABASE SETTINGS:
(values used in installer.php setup)
host: [localhost_or_hosts_requirements]
database: [database_name]
user: [database_user]
pass: [database_password]
validate: Yes I followed the <Install Preparations> below
=========== SENSITIVE INFORMATION END ===========
Accounts: Create a temporary account or change the password while we diagnose your system. Do not send current password! Please test ALL usernames and passwords tohelp avoid having to resending the data.
Recommended: To skip WordPress user setup, install the pluginTemporary Login Without Password and replace the text above”WORDPRESS ADMIN (NETWORK ADMIN FOR MULTISITE)” with the URL generated by the plugin. Be sure the Role of the temporary login is “Administrator”.
<Install Preparations>
Please make sure these items are completed before sending your information
- The installer.php and package.zip file are in a web directory that can be browsed to via “http”;If you have other files in the directory then the extraction process WILL overwrite those files/folders.
- Be sure you can connect to the database, via the ‘Test Connection’ button, with the credentials you sent.
- I have tested all usernames/password and can login via FTP/Control Panel with the credentials above.