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DIRUPT backup case study

How a WordPress Agency Achieved a 95% Site Restoration Success Rate 

Written By: author image Joella Dunn
author image Joella Dunn
Joella is a writer with years of experience in WordPress. At Duplicator, she specializes in site maintenance — from basic backups to large-scale migrations. Her ultimate goal is to make sure your WordPress website is safe and ready for growth.
     Reviewed By: John Turner
reviewer image John Turner
John Turner is the President of Duplicator. He has over 20+ years of business and development experience and his plugins have been downloaded over 25 million times.

Ever wondered how top web agencies handle the constant juggling act of managing multiple WordPress sites? 

DIRUPT struggled with a common headache: managing backups, migrations, and restorations for their diverse client base. It was a time-consuming process that often left the agency frustrated and their clients waiting.

Then, they discovered Duplicator.

In this post, we’ll dive into how this simple tool transformed DIRUPT’s operations, saving them hours of work and boosting their success rates across the board. 

From slashing migration times to rescuing infected sites, Duplicator became their secret weapon in delivering top-notch service to clients.

Let’s jump in and explore DIRUPT’s journey!

Meet DIRUPT

DIRUPT is not just another web development company – it’s a full-service digital rudder, guiding businesses through the online world.

DIRUPT website

What does that mean in practice? Well, DIRUPT does jobs like:

  • Develop and design websites, online stores, mobile applications, and more
  • Web hosting and ongoing maintenance
  • SEO optimization
  • Marketing and communications

But DIRUPT’s secret isn’t just their technical prowess. It’s their human touch.

According to Philippe Desplats, the CEO, DIRUPT “guarantees quality, human support, and a privileged listening ear to understand issues and needs.”

This approach has won DIRUPT a diverse client base ranging from small businesses to international companies. 

No matter the size of the business, DIRUPT’s goal remains the same: to help its clients navigate the ever-changing online landscape.

The Challenge of Managing Multiple WordPress Sites

Managing one WordPress site can be tricky. Now, imagine juggling dozens of them. That was the daily reality for Philippe and his team at DIRUPT.

Their clients relied on them for seamless site management, including:

  • Regular backups to protect valuable data
  • Smooth migrations when it was time to switch hosts or servers
  • Quick restorations if anything went wrong

Sounds simple enough, right? Not quite.

“Before Duplicator Pro, we tried many different solutions,” Philippe recalls. “Whether it was plugins, PHP modules, on-premise solutions, etc., we were always disappointed.”

Some tools were unreliable. When it comes to serving clients, this is one of the worst problems to have. If anything happened to a client’s site, DIRUPT needed to get it back online quickly.

When problems arose, help was often slow to come – if it came at all.

Plus, many solutions came with hefty price tags that didn’t match their performance.

The result? A lot of wasted time and the constant worry that they might let their clients down.

Streamlining Client Backups and Migrations with Duplicator

Philippe knew there had to be a better way. He needed a solution that was reliable, efficient, and wouldn’t break the bank.

Once DIRUPT started using Duplicator, they’ve been a customer ever since.

With Duplicator, DIRUPT sets up automatic weekly or hourly backups for all client sites, ensuring data is always safe and up-to-date. 

Duplicator scheduled backups

Before any updates or major changes, they create a backup – just in case. This makes the client’s site easy to restore if anything goes wrong.

Full site backup preset

Before, DIRUPT could only restore 6 out of every 10 sites. Now, Duplicator gives them a 95% success rate

Thanks to one-click restores, disaster recovery, and cloud storage, it’s rare to have a website that DIRUPT can’t get back online. 

Restore Duplicator backup

Duplicator can also create snapshots for testing different server configurations or adding new features like Redis caching. The plugin can set up new test sites without needing to install WordPress first.

Upload cloned site files

If any issues pop up, they can restore sites in minutes, not hours. Compromised sites can be copied to a sandbox environment for cleaning and repair.

One particular challenge stood out: dealing with massive client sites ranging from 20 to 100 GB. But even here, Duplicator came through.

“We reached out to support,” Philippe recounts. “They responded within hours, solved the problem, and even gave us some advice.”

Instead of needing multiple tools for backups, migrations, cloning, and restorations, Duplicator acts as an all-in-one solution. This newfound efficiency and reliability have allowed DIRUPT to take on more clients and more complex projects. 

Results

Numbers don’t lie, and for DIRUPT, the numbers tell a story of dramatic improvement across the board. 

With Duplicator, DIRUPT was able to:

  • Save 25-45 minutes per WordPress site migration.
  • Save 15-30 minutes on each WordPress maintenance task
  • Cut downtime from 30 minutes to just 10-15 minutes
  • Improve backup confidence index significantly
  • Improve migration success rate from 7/10 to 9/10
  • Improve restoration success rate from 6/10 to an impressive 9.5/10
  • Improve backup success rate from 6/10 to 8.5/10
  • Handle an average of 25-30 site migrations per year

Conclusion

DIRUPT’s journey with Duplicator Pro is more than just a success story – it’s a blueprint for how agencies and WordPress professionals can transform their operations.

Let’s recap the key benefits DIRUPT experienced:

  1. Dramatic time savings across all aspects of site management
  2. Significantly reduced downtime and faster problem resolution
  3. Improved success rates for migrations, restorations, and backups
  4. Enhanced team confidence and client satisfaction

For Philippe and his team, Duplicator has become an indispensable tool in their digital toolkit. It’s allowed them to scale their operations, take on more clients, and deliver a level of service that sets them apart in a competitive market.

Don’t let site management headaches hold you back. Try Duplicator Pro today and join the ranks of professionals who’ve revolutionized their WordPress workflows!

author avatar
Joella Dunn Content Writer
Joella is a writer with years of experience in WordPress. At Duplicator, she specializes in site maintenance — from basic backups to large-scale migrations. Her ultimate goal is to make sure your WordPress website is safe and ready for growth.

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