When support requests to validate a backup file (.daf or .zip) to check its functionality, it’s important to provide the backup archive clearly and efficiently. This guide explains three methods to share the backup file with the support agent:

Backup Link

The backup link is a public link that allows direct download of the backup. To obtain the backup link, follow these steps:

1. Navigate to Duplicator Pro > Backups.
2. For the desired backup, click the plus icon on the right to show the backup details.
   
   
   
   
3. Click the Copy Link button to get the backup link.
   
   
   
   
4. Paste the link into your support ticket.

Note: Personal computers (localhost) or sites that are not internet-accessible cannot be used.

WeTransfer

This is a free service that allows secure file sharing. To share the backup with the support through WeTransfer, follow these steps:

1. Visit wetransfer.com.
2. Drop your backup file onto the screen.
3. Click the Get a Link button and wait for the upload to complete.
4. Click the Copy Link button.
5. Paste the link into your support ticket.

Other Cloud Services

You can use Dropbox, Google Drive, or similar services. The following are general steps you can take to provide us with the backup through the cloud services:

1. Upload the backup file to a shareable location on your chosen service.
2. Copy the shared link provided by your service.
3. Paste the link into your support ticket.

– After we respond to your ticket, please remember to remove your files.
– To prevent any delay in processing your ticket, ensure that you can also download from the link provided when using the “Cloud Service” option.