This guide will provide you information on how to share system access with the support team for backup and migration issues.

Steps to Share Details

If you’re facing issues with importing a backup, please follow these steps to provide the necessary system access details:

Share Required Information

1. Copy the information in the box below.
2. Paste it into your support ticket, and update the placeholders (text in brackets) with your actual details.

Share Backup Archive File URL (Sensitive Information)

Backup File URL: [Paste the full URL to the .daf or .zip archive file]

How to Get the URL:

1. Login to your SOURCE WordPress Admin (where the backup was created).
2. Navigate to Duplicator » Backups » View Details.
3. Under expand General accordion and click on “Share File Links”
4. Copy and paste the Archive URL here.

Alternatively, you can provide a Google Drive, Dropbox, or other file-sharing link to the backup file.

Share Source & Destination Site Access

Destination WordPress Admin (Sensitive Information)

Admin URL: [https://yoursite.com/wp-admin]

Username: [Temporary WordPress Admin Username]

Password: [Temporary WordPress Admin Password]

FTP or Hosting Control Panel (Sensitive Information)

FTP/Control Panel URL: [domain-or-ip-address.com]

Username: [Temporary FTP or cPanel Username]

Password: [Temporary FTP or cPanel Password]

Important: Its more secure to share through our secret website link: https://secrets.supportally.com/

Important Notes Before Submission

• Use temporary credentials and do not share current passwords.
• Test all logins before sending to avoid delays.
• If preferred, use the plugin “Temporary Login Without Password“ instead of sharing WordPress credentials.
• Ensure you have a backup of your site before proceeding.

With this information, we can diagnose and resolve your issue as quickly as possible. Let us know if you need any assistance!