The trace log file shows a detailed list of operations of the Duplicator application for more advanced debugging. It’s used to diagnose issues related to license activation failures, storage creation issues, and backup build initiation issues.

Turning on the Trace Log

There are two ways to turn on the trace log:

Turning on the trace log from Duplicator » Tools

1. Go to Duplicator » Tools under the Duplicator Logs » Options sidebar.
2. Below the Refresh button, click on the Turn On anchor.
3. Turning on the trace log will make the options visible for Trace logs.

Turning on the trace log from Duplicator » Settings

1. Go to Duplicator » Settings » General » Debug.
2. Select On or On (Enhanced) for the setting Trace Log, and save the settings.

Generating and downloading the Trace Log

From Duplicator Pro » Settings

1. Go to Duplicator » Settings » General » Debug,
2. Click the Download Trace Log button.
3. Save the .zip file to your local machine and turn off the trace log again if it’s no longer needed.

From Duplicator Pro » Tools

1. Go to Duplicator » Tools » general
2. Click the button Get Diagnostic Data

1. Go to Duplicator » Tools » Duplicator Logs
2. In the right sidebar, click the anchor labeled with the trace log file name below Trace Log
3. From the right area where the trace log content is displayed, you can copy the trace log content, and paste it into a .txt file

From the Trace log options

When trace logging is enabled, Duplicator displays the Trace options in the bottom right corner of all Duplicator pages in the admin dashboard. To download the trace log to your local machine, simply click the “Download” button.

Navigate to this section for more information about the Trace log options.

Enhanced Settings

The On (Enhanced) setting writes to both trace and PHP error logs.

Trace Log Options

When the Trace Log is enabled, you’ll find options in the bottom right corner in all the Duplicator pages to view, clear, download, or disable the trace log.

1. View: To see the log live on our built-in interface.
2. Clear: To clear the log and generate a new one with the error point.
3. Download: To download the zip file. Name: duplicator_pro_log.zip.
4. Turn off: To turn it off.

Sharing the Trace log file with support

If you’re troubleshooting an issue and wish to share the trace log with the Duplicator support team, follow these steps:

1. Enable the Trace Log:
   • Ensure the trace log is turned on, as previously explained.
     
2. Reproduce the Issue:
   • Replicate the issue you are experiencing. For example, if you are encountering a storage creation issue, attempt to create a new storage and allow it to fail so that Duplicator can record the process in the trace log file.
     
3. Download the Trace Log:
   • Download the trace log as previously described.
     
4. Share the Trace Log File:
   • If you are opening a new ticket with the Duplicator support team, attach the trace log file to your ticket. Follow the instructions in this article for more information on how to share the log files with the support.
   • If you are already in communication with the support team and want to provide the trace log file in an existing ticket, simply attach it to your next reply.
     
5. Turn Off the Trace Log:
   • Once you’ve shared the necessary information, be sure to turn off the trace log.

Only turn on this setting when support asks, as tracing will impact performance.