The trace log file is to debug issues related to license activation failures, issues with initiating the package build, and others. It contains information about individual thread processes for more advanced debugging.

Finding the Trace Log

There are two ways to find the trace log and they are:

Option 1: Accessing from Tools

1. Go to Duplicator Lite/ Pro » Tools under the Duplicator Logs » Options sidebar.
2. Below the Refresh button, please click on the Turn On link.
3. Turning the trace log will make the options visible for Trace logs.

Option 2: Accessing directly from the settings

1. Go to Duplicator Lite/ Pro » Settings under the General » Debug tab.
2. Turn on the Trace log option and hit save.

Generating Trace Log

1. Restart the process to resolve any issues related to build or license activation.
2. Immediately go back to Duplicator Lite/ Pro » Settings under the General » Debug tab & click Download Trace Log button.
3. Save the .zip file to your local machine and turn off tracing.

Enhanced Settings

The On(Enhanced) setting writes to both trace and PHP error logs.

Trace Log Options

When the Trace Log is enabled, you’ll find options in the bottom right corner to view, clear, download, or disable the trace log.

1. View: To see the log live on our built-in interface.
2. Clear: To clear the log and generate a new one with the error point.
3. Download: To download the zip file. Name: duplicator_pro_log.zip.
4. Turn off: To turn it off.

Only turn on this setting when support asks, as tracing will impact performance.