The package trace log shows a detailed real-time overflow of Duplicator. Follow these steps to get a package trace log file.
Duplicator Lite
- Upgrade to the latest version of Duplicator
- Go to Duplicator > Settings > Debug > Set Trace Log to “Enabled”
- Re-run the build or the process having issues and wait for it to error
- Immediately go back to Duplicator > Settings > Debug > & click “Download Trace Log” button
- Save the .zip file to your local machine and turn off tracing
- ATTACH the .zip file to your help ticket
Duplicator Pro
- Upgrade to the latest version of Duplicator Pro
- Go to Duplicator Pro > Settings > Set Trace Log to “On”
- Re-run the build and wait for it to fail
- Immediately click “Download Log” button in the lower right hand corner
- Save the .zip file to your local machine and turn off tracing
- ATTACH the .zip file to your help ticket