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Clio Websites backup case study

How Clio Websites Protects Its Clients From Downtime 

Written By: author image Joella Dunn
author image Joella Dunn
Joella is a writer with years of experience in WordPress. At Duplicator, she specializes in site maintenance — from basic backups to large-scale migrations. Her ultimate goal is to make sure your WordPress website is safe and ready for growth.
     Reviewed By: John Turner
reviewer image John Turner
John Turner is the President of Duplicator. He has over 20+ years of business and development experience and his plugins have been downloaded over 25 million times.

Have you ever panicked because your client’s website was down? It happens to the best of us. 

You’ve built a website that seems perfect. Then, an update goes sideways, and suddenly, revenue is on hold.

Clio Websites, a Calgary-based web development agency, had to get a client’s website up after a bad PHP update. They also needed to find a more reliable backup and restore tool.

Get ready to learn valuable tips for disaster recovery! You’ll discover a powerful tool that will make you a hero to your clients, no matter what technical hurdles come your way.

Meet Clio Websites

Clio Websites is a web design and digital marketing agency in Calgary, Canada. Its goal is to create affordable and scalable websites for e-commerce businesses.

Clio Websites

At Clio Websites, the team specializes in everything from web development to Search Engine Optimization (SEO). They’ve built many e-commerce stores over the years, and Clio is known for launching fast, secure, and high-performing websites. 

Led by Nat Miletic, Clio Websites prioritizes client peace of mind. But as we’ll see, even the best plans can be tested by unexpected technical hurdles.

The Challenge of Restoring Hosting Backups

Along with initial web development, Clio Websites helps with ongoing maintenance. They currently manage over 50 different websites.

To keep a WordPress site running smoothly, it needs consistent updates. Sometimes, these updates can cause conflicts and other errors.

This is exactly what happened to one of Clio’s clients. After the e-commerce site was updated to PHP 8.2, the website no longer worked. 

Nat Miletic, the CEO of Clio Websites, said that they tried rolling back the PHP version with no success. They had a web hosting backup, but they still couldn’t restore the site properly. Even the web hosting provider couldn’t pinpoint or fix the exact issue.

The situation was critical. Every minute of downtime meant lost sales and a frustrated customer base. 

With the pressure mounting, Clio Websites needed to find a way to get the website back online before things escalated further.

Restoring Backups with Duplicator Pro

Faced with a crashed website, Clio Websites knew they needed a solution – and fast. 

Thankfully, the agency doesn’t just rely on hosting backups. They also use Duplicator Pro, a powerful WordPress backup plugin.

With Duplicator, each client’s website can be backed up to the cloud. According to Nat Miletic, Clio Websites automates daily cloud backups. This ensures they never lose any data.

Cloudflare scheduled backup

Because Duplicator was a routine part of their management strategy, Clio Websites was able to roll back the PHP conflict. They simply found a backup in the cloud that was saved before the upgrade.

To save the website, the team downloaded the cloud backup. They pre-installed a new version of PHP into another server instance. Then, all they had to do was restore the backup.

Restore Dropbox backup

“This isn’t the only time Duplicator saved us. We use it to backup, restore, and migrate websites all the time, from host to host, and server to server… We couldn’t live without Duplicator!”

Nat Miletic, CEO of Clio Websites

As a digital agency, Clio Websites has dealt with many site crashes. They solve this problem by automatically backing up all their clients’ websites, so they can be restored at any time.

If the site’s dashboard is still available, restores can be done in one click.

Duplicator restore button

Otherwise, backups are safely stored in the cloud. For large-scale crashes, Clio Websites can download the backup and upload it to another server.

Upload cloned site files

“Since using Duplicator we have never had a website crash that we weren’t able to restore.”

Results

With Duplicator, Clio Websites was able to:

  • Restore multiple websites after crashes
  • Automate daily cloud backups for over 50 websites
  • Reduce time spent manually backing up client sites
  • Transfer websites to other hosts several times every month
  • Give their clients peace of mind that their data is secure
  • Offer backup solutions independent of a client’s web host

Summary

Duplicator Pro allows Nat Miletic and his team at Clio Websites to perform backups, restorations, and even migrations. With this tool, they never have to worry about website crashes destroying data permanently.

“We see a bright future between our agency and Duplicator!”

Are you confident that your client’s online data is secure? To make sure it’s always accessible, start using Duplicator Pro for automatic cloud backups!

author avatar
Joella Dunn Content Writer
Joella is a writer with years of experience in WordPress. At Duplicator, she specializes in site maintenance — from basic backups to large-scale migrations. Her ultimate goal is to make sure your WordPress website is safe and ready for growth.

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