The Backup/ Package Build Log provides detailed information about each step during the Backup creation process in Duplicator. Here’s how you can access and share it:

Access Backup Build Log in Duplicator

There are many ways to access the Backup Log Files:

Option 1: Download Diagnostics Data

1. Go to Duplicator Lite/ Pro » Tools under the General » Information tab
2. Open the Utils accordion and click on the Get Diagnostics Data button.

This will download the complete Diagnostic Data in a Zip File. For more details, see this guide. You can download this zip file and attach it to your ticket.

Option 2: View/ Read Backup Build Log

Similarly, if you just want to read the log, you can navigate to Duplicator Lite/ Pro » Tools under the General » Logs tab:

Option 3: Download the Backup Build Log

In Duplicator Lite:

Go to Duplicator Lite » Backups » and click on the Backup Details icon:

Next, click on the General Accordion, and you’ll see the Build Log as shown here:

In Duplicator Pro

Go to Duplicator Pro » Backup screen, click the expander + icon, and then click the View Details button.

Now, you can directly click on the log file to download it:

Please DO NOT post any log data on public support forums such as WordPress.org unless you remove/ mask out all secure meta-data as it contains sensitive data.

If you are unsure what data to mask, do not post it; just use the support form. And here’s a guide on how to privately share logs with the support team.